No wandering, no guessing. This is exactly where your chauffeur meets you at every O'Hare terminal — Terminals 1, 2, 3, and 5 — whether you choose meet & greet inside at baggage claim or a quick curbside pickup on the arrivals level. Plus how it differs from rideshare, and the one rule that makes every pickup smooth.
O'Hare's terminals all share the same basic shape: an upper level for departures and a lower level for arrivals and baggage claim. When you fly in, everything you need is downstairs — your bags, and your ride. The single most useful thing to know is this: a pre-arranged car service like ours meets you on that lower arrivals level or inside at baggage claim — not at the upper-level zone where rideshare and app-based cars queue.
From there you have two simple choices: have your chauffeur come inside to meet you at baggage claim with a name sign, or step out to the arrivals curb where we pull up. Either way your flight is tracked in real time, so the timing follows your actual landing, and we'll text you the exact spot for your terminal on the day.
The rest of this guide breaks down each terminal, the international arrivals hall at Terminal 5, and how it all differs from a rideshare. For the full airport walkthrough, see the O'Hare airport guide.
Both are easy and both are flight-tracked — it just comes down to how hands-on you want the pickup to be. Choose when you book, or decide on the day.
Your chauffeur parks, comes into the terminal, and waits at baggage claim holding a sign with your name. They help with your bags and walk you out to the vehicle. Best for international arrivals, first-time visitors, families, VIPs, and anyone who'd rather not look around.
Where Inside, at baggage claim
Grab your bags, then text or call. Your chauffeur pulls up to the lower-level arrivals curb outside your terminal and you're off in moments. Perfect when you're traveling light or know O'Hare well.
Where Lower / arrivals curb
Either way, your chauffeur waits free at O'Hare's Cell Phone Lot until you're ready, then comes to the curb or terminal — so there's no circling, no early-arrival fee, and no pressure if you're running behind.
Lot 560 N. Bessie Coleman Dr.
Terminals are big, and meeting points can shift with construction. That's why your chauffeur texts you their name, vehicle, and the precise door or vestibule for your terminal once you land — so you walk straight to the car. Add meet & greet to any reservation.
O'Hare has four passenger terminals — 1, 2, 3, and 5 (there's no Terminal 4). Baggage claim is on the lower level at every one, and that's the level where we meet you. Here's the quick map, then the detail.
| Terminal | Major airlines | Baggage claim | Where we meet you |
|---|---|---|---|
| Terminal 1 | United, Lufthansa, ANA | Lower level | Baggage claim meet & greet, or lower-level arrivals curb |
| Terminal 2 | United Express, Air Canada, JetBlue | Lower level | Baggage claim meet & greet, or lower-level arrivals curb |
| Terminal 3 | American, Alaska, British Airways, Aer Lingus, Iberia, JAL | Lower level | Baggage claim meet & greet, or lower-level arrivals curb |
| Terminal 5 | Delta, Southwest, Frontier & most international | Lower level / intl arrivals hall | Meet & greet in the arrivals hall after customs, or lower-level curb |
Home to United (with Lufthansa and ANA). Two concourses, B and C, are joined by the landmark lighted underground walkway. Follow Baggage Claim down to the lower level; we meet you there with a sign or at the arrivals curb just outside.
Meet at T1 baggage claim / lower curb
United Express, Air Canada, and JetBlue, among others. Baggage claim is on the lower level; we meet you inside or curbside there. (Terminal 2's upper level is also where rideshare queues — but that's not where we are.)
Meet at T2 baggage claim / lower curb
American's base, plus Alaska, British Airways, Aer Lingus, Iberia, and Japan Airlines. Collect bags on the lower level; your chauffeur meets you at baggage claim with a name sign or at the arrivals curb outside.
Meet at T3 baggage claim / lower curb
Delta, Southwest, Frontier, and most international arrivals, with U.S. Customs here. Domestic flyers use the lower-level claim and curb; international travelers exit into the arrivals hall after customs, where meet & greet is ideal.
Meet at T5 arrivals hall / lower curb
Airline-to-terminal assignments can change — always confirm your terminal on your boarding pass. Whatever it says, your chauffeur will be on the lower arrivals level for it. A full terminal map & directions shows how the terminals connect.
If you're arriving from overseas, you'll almost always land at Terminal 5 and clear immigration, collect your bags, and pass through U.S. Customs before reaching the public arrivals hall. (Preclearance flights from Canada and Ireland are the exception — they land at a domestic terminal already cleared.) Here's exactly how the meet works.
Behind every smooth pickup is O'Hare's free Cell Phone Lot at 560 N. Bessie Coleman Drive. Your chauffeur stages there at no charge while your flight finishes and you collect your bags — so there's no circling the terminals, no idling at the curb, and no early-arrival fee.
The moment you're ready, the timing clicks into place: for a curbside pickup, you text or call when you have your luggage and we pull up within minutes; for meet & greet, your chauffeur heads inside to baggage claim to meet you. Either way, we time it to your actual landing thanks to real-time flight tracking.
It's a small piece of airport geography that makes a big difference — it's why our pickups feel calm instead of rushed, even at peak times or after a delay.
Put it all together and a pickup is genuinely effortless. Here's the whole flow once your wheels touch down at O'Hare.
None of it is required — we'll find you regardless — but these make a pickup even quicker.
Plan the rest of your arrival, or book your flight-tracked pickup now.
How Terminals 1, 2, 3, and 5 connect, and how to move between them.
Learn moreHow we watch your flight so pickups adjust to delays and early landings.
Learn moreA chauffeur at baggage claim with your name and a hand with the bags.
Learn moreThe full picture on arrivals pickups, curbside and inside.
Learn moreTerminals, arrivals, customs, and TSA — the full step-by-step walkthrough.
Learn moreFlat rates and drive times from every Chicagoland suburb and neighborhood.
View the mapBook a flight-tracked pickup and we'll meet you right where you land — inside at baggage claim or at the arrivals curb, flat rate, no rideshare lines, 24/7.
